Privacy Policy
Plain English summary of how we handle personal data.
Who we are
Gofix Appliances is a local appliance repair service covering Pwllheli and the Llyn Peninsula (Gwynedd).
Contact: gofixappliances@gmail.com or 07570 778403.
What we collect
- Your name and contact details (phone/email)
- Your postcode/town (to confirm coverage and plan travel)
- Information about your appliance and the fault
- Any messages you send us
- Basic website usage information (via Google Analytics)
Why we collect it
- To respond to your enquiry
- To book and carry out a repair visit
- To provide a quote and invoice (where relevant)
- To follow up about parts or return visits
- To understand how the website is used and improve it
Lawful basis
We process personal data to respond to your request and provide our services (performance of a contract or steps to enter into a contract), and where appropriate for our legitimate interests (running a small local repair business).
Sharing
We do not sell your information. We only share details when needed to supply parts or services (for example, parts suppliers), and only what is necessary. We also use Google Analytics to understand how the website is used; Google may process analytics data on our behalf.
Retention
We keep information only as long as needed to handle enquiries, repairs, and any legal or accounting requirements.
Your rights
You can ask for access, correction, or deletion of your personal data. To do so, contact us using the email above. You can also complain to the ICO (Information Commissioner's Office) if needed.